The new simplified number forms part of the NCPG’s ongoing network modernisation efforts.
US.- The National Council on Problem Gambling (NCPG) has launched a new number for its nationwide National Problem Gambling Helpline in the US. The move comes ahead of Problem Gambling Awareness Month 2026 in Match and follows a legal conflict with the Council on Compulsive Gambling of New Jersey (CCGNJ) over control over the 1-800-GAMBLER helpline.
The NCPG’s new National Problem Gambling Helpline number is 1-800-MY-RESET. The organisation, which was founded in 1972, describes this as “neutral, non-stigmatizing, and user-defined, signaling that individuals can reach out for support at any point in their relationship with gambling.”
New Jersey Judge Douglas Hurd last year ordered the NCPG to cease management and use of its previous 1-800-GAMBLER number from September 29. The body had been using the number under a three-year licence agreement signed in 2022, under which it paid the CCGNJ $150,000 a year. The agreement expired on May 31 and was temporarily extended until July 15. However, there was a disagreement over the terms for a longer extension.
Like its predecessor, 1-800-MY-RESET is free and confidential and available 24/7 via call, text and chat. It provides education about problem gambling, including its signs and symptoms, support and referrals to local resources, including therapists, counselors or support groups, guidance on how to self-exclude from gambling if available and financial counseling. Loved ones and family members can also contact the number for support.
Existing National Problem Gambling Helpline contacts, including 1-800-522-4700, will remain active. Adoption and promotion of a 1-800-MY-RESET will vary by jurisdiction due to state-level regulatory requirements and policies. The NCPG is encouraging states and regulators to authorise and promote the new number to help ensure consistent access to support nationwide.
“Problem gambling support should never be limited to a single moment or a single definition of harm,” said Derek Longmeier, President of the NCPG Board of Directors. “1-800-MY-RESET reinforces that the National Problem Gambling Helpline is available at any stage – whether someone is worried about themselves, concerned about a family member, or simply looking for trusted guidance. Making the Helpline number easier to remember is a practical, meaningful step toward reducing barriers to care.”
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