TotoGaming wins two awards in Romania for marketing and customer support

TotoGaming secured two honours at the 2025 Casino Inside Awards in Bucharest, earning recognition for Best Customer Care and Best Marketing Campaign for its innovative Bet Edit feature.

Press release.- On December 4 in Bucharest, Romania, the 11th annual Casino Inside Awards took place, recognising the best-performing companies and professionals in the gambling industry. The winners are honoured for their excellence, innovation and significant contributions throughout the year, confirming their status in the Romanian igaming market.

There, TotoGaming received two awards:

• Best Customer Care in the online gambling industry
• Best Marketing Campaign in the online gambling industry in 2025: Bet Edit

TotoGaming officially launched in Romania in January 2024 and quickly established itself as one of the most dynamic and adaptable brands in the local igaming landscape. The company offers a full suite of products, including Sports Betting, Casino, Live Casino, Fast Games, Virtual Sports, and P2P Games.

The brand consistently introduces innovative features to enhance convenience and user engagement. Recent tools such as Autobet and BetEdit significantly elevate the betting experience.

Best Marketing Campaign in the online gambling industry in 2025 — Bet Edit

Bet Edit is a cutting-edge tool that gives players complete control over their active bets, allowing them to add, remove, or modify selections in real time.

In Romania, the Bet Edit marketing campaign creatively incorporated familiar cultural themes to introduce the innovative feature in a memorable and engaging way. From its launch in May 2025, the campaign quickly gained national momentum, generating massive visibility across both TV and digital platforms. Between June and November, it reached an impressive 47.7 million TV impressions, while digital channels added another 53.8 million impressions from January to November: a testament to the campaign’s widespread resonance with Romanian audiences.

Launched in May 2025, the two-month campaign delivered outstanding results: 1.874.500+ views on YouTube and social media.

These numbers position Bet Edit as one of the most impactful and effective marketing campaigns in the industry this year.

As a result of the campaign’s success, the number of users engaging with the Bet Edit feature in November was 90 per cent higher than in May.

Best Customer Care in the online gambling industry

TotoGaming’s 24/7 Customer Care is widely regarded as one of the best in the sector, consistently delivering fast, reliable, and high-quality service around the clock.

And these aren’t just claims, the numbers tell the story. Every day, thousands of players reach out to TotoGaming, and the support team responds faster and more helpfully than almost anyone in the industry. 

With an overall Service Level of 97.00 per cent on chats and a staggering 98.16 per cent on calls, TotoGaming’s support team consistently delivers one of the strongest performance levels in the market.

Specialists reply in just 21 seconds, trimming ten whole seconds off the industry norm, and deliver the first response 30.57 per cent faster than most competitors. Behind these figures is a team committed to being present, attentive, and genuinely supportive: every hour, every day. 

The company said: “These results clearly demonstrate TotoGaming’s unwavering commitment to exceptional customer care. These awards are more than a title, it’s a recognition earned through consistent performance and proven excellence.”