William Hill Forced to Claw Back £30M+ After Jackpot Glitch : GamblersPost

William Hill is facing a major backlash after a software glitch triggered 35,072 incorrect jackpot payouts in its Jackpot Drop game, leaving players out of pocket and the operator scrambling to claw back tens of millions. The error saw payouts surge to 35,000 in a single day, compared to just 518 in the previous week, according to an internal incident report.

Players took to social media to celebrate what they believed were legitimate wins, with some claiming sums in the six figures. Stephen Harvey, a postman with two children, thought he had won over £330,000 and began looking for properties before William Hill froze his account and demanded repayment. He described the experience as devastating, saying, “I was crushed.”

The operator has since issued a statement admitting to an error during a ‘routine review’ of platform activity. William Hill explained that funds were incorrectly credited and withdrawn, with many players now facing the challenge of repaying sums they believed were rightfully theirs. The company is offering affected customers around 11% of withdrawn funds as compensation—a move that may not be enough for those who have already spent the money.

The financial fallout for William Hill remains uncertain, but industry analysts suggest the total exposure could range from £5 million to £30 million, depending on the scale of incorrect high-tier payouts. The unpredictable nature of the Jackpot Drop game, where jackpots drop at random, adds complexity to the dispute, with many players questioning how they could have known the payouts were erroneous.